At Pheriwala.co.in, we strive to provide the best shopping experience. If for any reason you are not satisfied with your purchase, we are here to help you. Please read our Cancellation and Refund Policy carefully.

1. Cancellation Policy

You can cancel your order within 24 hours of placing it by contacting our customer service team at enquiry@pheriwala.co.in or calling us at +91 9038603306. Please note the following:

  • If the cancellation request is received before the product is shipped, we will process the full refund.
  • If the order has already been shipped, you will need to follow our return process to receive a refund (as per the return policy below).

2. Refund Policy

We offer refunds under the following circumstances:

  • Damaged or Defective Products: If you receive a product that is damaged or defective, you can return it within 7 days of receipt for a full refund.
  • Incorrect Product: If you receive the wrong product, we will arrange for the return and issue a full refund or send the correct item at no extra cost.
  • Delayed Shipment: If your order is delayed beyond the expected delivery date, you may request a full refund or choose to wait for the item to be delivered.

Refunds will be issued using the same payment method used at the time of purchase, and you will receive the refund within 7-10 business days after we process your return request.

3. Return Process

If you are eligible for a return or refund, please follow these steps:

  • Contact our customer service team at enquiry@pheriwala.co.in or call +91 9038603306 within 7 days of receiving the product.
  • Provide your order number and details of the product you wish to return.
  • We will guide you through the return process and provide you with instructions on how to send the product back to us.
  • Once the product is received and inspected, your refund will be processed.

4. Non-Refundable Items

We do not accept returns or provide refunds for the following items:

  • Products that have been used or damaged by the customer.
  • Personalized or customized items.
  • Gift cards or vouchers.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a defective or incorrect product, we will cover the shipping cost for returning the item. However, in cases where the customer has simply changed their mind, the return shipping costs will be borne by the customer.

6. Processing Time

Once your returned item is received, we will process the refund within 7-10 business days. You will receive an email notification once the refund has been processed.

7. Contact Us

If you have any questions about our Cancellation and Refund Policy, or if you need assistance with a return or refund, please contact us: